Repairs and Servicing
After Sales Support
At Cycle Works, we believe that servicing or repairing your bike is just as important as buying the right bike. After all, your safety, comfort and investment is in the hands of the mechanic you choose to service your bike… whether it’s a $500 family bike or your $8,000 pride and joy.
We have trained, experienced mechanics and we work to a system. We use professional quality tools, we service to manufacturers specifications and we use genuine or better quality parts.
Servicing and repairs for all makes and models
Our fully equipped workshop and expert mechanics are able to service all bikes as well as most suspension forks, shocks and ‘Dropper’ posts. Feel free to drop by or call us to discuss what we can offer for your bike.
Bike Service Packages
Our servicing offers packages for any budget or requirement. Fitting of basic parts purchased from us is usually included, however parts are not.Our Most Popular Service Packages
As well as tuning your bike our mechanics thoroughly check your frame and components for wear, damage and cracks. Upon completion, we aim for you to receive a bike in a condition that excels in both performance and reliability.
Just like a brand new bike, there is often a bed in period, all our work is guaranteed so please drop by if you find your bike not to be performing as desired.
Our goal is for you to collect a bike that exceeds your expectations.
General Works ($150*)
Our well known and trusted general works keeps your bike running consistently smooth, with confidence you’ll make it through the season with less surprises, and more happy km’s.
Recommended every 3–6 months
- Bike Wash
- Adjust gears front and rear
- Adjust brakes front and rear
- lubricate drive train, linkages all moving parts
- lubricate cables
- spot true wheels
- check and adjust headset bearings
- Bike safety check; all bolts torqued, bearings checked for wear, and moving parts inspected, drivetrain wear measured
Comprehensive Works ($240*)
Recommended every 9-12 months
GENERAL WORKS PLUS:
- Service front and rear hubs (new bearings for loose ball hubs)
- Front and rear wheels tensioned and trued
- Detailed drive train cleaned & lubricated, includes joining link*
Road Cycle Works ($400*)
Recommended every 12-18 months, also includes a free follow up tune up.
- Complete strip down of bike to bare frame
- Clean, degrease and thorough inspection of all components
- Tension/true front and rear wheels
- Service front and rear hubs (bearing replacements to be qouted)*
- Service bottom bracket; face shell and chase threads as required
- Service headset
- Service derailleurs, align hanger (where applicable)
- New Shimano/Sram brake and gear inner and outer cables throughout (excludes hydraulic hoses and Campagnolo systems)*
- Brakes bled (where required)
- New basic handle bar tape (upgrade available)*
- New sealant (where compatible)*
- Reassebly and adjustment of all parts to manufacturers specifications
MTB (Dual Suspension) Cycle Works ($550*)
Recommended every 12-18 months.
Suspension seal kits and hardtails qouted as necessary*
- Complete strip down of bike to bare frame
- Clean, degrease and thorough inspection of all components
- Inspection and adjusment of all factory pivots to manufacturer specification (bearing replacements to be qouted)*
- Tension/true front and rear wheels
- Service front and rear hubs (bearing replacements to be qouted)*
- Service bottom bracket; face shell and chase threads as required
- Service headset
- Service derailleurs (where applicable)
- New Shimano/Sram brake & gear inner and outer cables throughout (excludes hydraulic hoses)*
- Basic suspension services front and rear (seals excluded)*
- Brakes bled (where required)*
- New sealant (where compatible)*
- Reassebly and adjustment of all parts to manufacturers specifications
* Includes negotiable items that will affect service cost
Standard Service Packages
Hub Service (from $45*)
- Front loose ball (includes new bearings) – $45
- Rear loose ball (includes new bearings) – $45
- Front sealed bearing hubs - $45
- Rear sealed bearing hubs and freehubs – $45
Wheels True (from $55*)
Have a wheel that resembles a delicious Mexican treat, but still want to try and fix it? Bring it down, we love a challenge.
Each job is individually quoted in store.
- Rim and spokes inspected for wear and/or damage
- Spoke tension checked
- Lateral and radial runout reduced to a minimum, while retaining even spoke tension
Brake Works ($40*)
Brakes are the first, third, or maybe even fifth most important part on your bike, but when you need them to work, you’ll need them to work.
- Includes labour of fitting new parts if required (e.g. pads/cables/callipers)
- Re-align brake pads to rim
- Inspect pad wear
- Inspect + Lubricate cable
- Adjust brake lever reach to desired position
Gear Works ($45*)
If you get that crunching or grinding sensation when you try to change gears then you need this.
- Includes labour to fit new parts purchased instore (e.g. chain/cassette/jockey wheels/cables)
- Front and rear derailleur barrel adjusters reset
- Front and rear gears tuned
- Rear derailleur hanger checked and aligned
- Inspect + lubricate cables
- Chain and derailleurs lubricated
Brake Bleed($45*)
Brakes don’t have any bite, and lacking stopping power? Or howling like an upset seal? This complete service will restore your faith in your brakes.
- Includes labour to fit new parts purchased instore (e.g. pads/rotors/hoses)
- Re-align brake callipers to disc.
- Inspect rotor for wear, tighten rotor bolts
- Adjust brake lever reach to desired position
- Bleed brake system, flushing out air and old fluid
* Cost per end
Quick Works ($95*)
A quick works is the perfect option for a regularly maintained bike that needs little work.
- Minor adjustment of brakes and gears
- Check and adjust headset bearings
- Lubricate drive train, derailleurs, pivots and all moving parts
- Bike safety check, all bolts, bearings, and moving parts checked
- Not suitable for bikes requiring fitting of new parts
Exclusions
# Suspension services do not include full dampener rebuilds or service kits. Service kits start from approximately $60 from most major fork and shock brands.
We only stock and use the best brands
We stock a large range of parts to compliment our servicing. We aim to keep stock of the most common options offered by leading brands such as Campagnolo, Shimano, SRAM, RockShox and FOX.
When purchasing new parts in store, installation is normally included with our services. We aim to maintain competitive prices within the cycling community.
Find Us
Cycle Works
1115–1117 Whitehorse Road
Box Hill VIC 3128
Open Times
Hours
9:00AM–5:30PM : Monday–Thursday
9:00AM–7:00PM : Friday
9:00AM–4:00PM : Saturday
Closed Sunday and Public Holidays
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