Saving money is as important to us as a store as it is to you as a customer. We have no problem fitting parts you have supplied yourself, but understand that this will come with a slight premium on the labour you pay.

In selling parts and accessories with services it allows us to absorb the cost associated with the extra time it takes to remove old parts and then fit and tune new parts. On older bikes parts can become seized or damaged before removal and it can take longer than expected, by buying the new part from us, we can usually wear this cost.

For instance, if you were to drop your bike off for a general service and need 2 new tyres and tubes (that you’d bought from us) we include this in the service, and would fit them free.

If your bike needs a minor part during service we usually just fit it and show you the old part when you collect the bike (unless you ask to be advised of all extras).

If a more significant cost is involved we will always call you to discuss the repair. This gives you the opportunity to come and inspect the part if you want to. We will also give you alternatives and tell you the benefits of each alternative.

If you are unsure about your current bike shops workshop, ask to see their torque wrenches. This tool ensures that vital parts are tightened to the correct manufacturer’s specifications. Our workshop has three to cover different torque ranges.

The presence of this tool is no guarantee of workmanship, but it’s a good indication.